The Quest for Quality °l¨D«~½è‏

The Quest for Quality °l¨D«~½è
Harvey Walker has arranged a morning meeting with monica Smith and Mark White.
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( In the conforence room )
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Harvey: Thanks for coming, you two. I'm glad you could amke it.
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Monica: Did we have any choice? ( laughs )
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Harvey: I guess not. Anyhow, I thik you'll both be glad to hear what I have to say.
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Monica: Uh - oh. When Harvey says I'll be glad about something, I start to worry.
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Mark: What's up, Harvey?
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Harvey: Have either of you read this book? ( hold up book ) It's a bestseller called
Managing for Quality.
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Mark: I haven't.
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Monica: Me, either. What's it about, Harvey?
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Harvey: It's like the title says, Monica. It's about the managing so that quality is 
always improving.
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Mark: OK, yeah. And you end up with better products, right?
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Harvey: Certainly we'll have better products. But according to this book the quest for 
quality is about more than products. It's about making everything better--work
processes, communication, customer service, you name it. And if we work for 
quality in everything we do, then of course our products will be better, too.
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Monica: So, what does all this have to do with us, Harvey?
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Harvey: Well, I've made a resolution for the new year. I want to go all out for quality at 
Walker Publications.
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Monica: But don't we already do a good job? That's what you're always telling us.
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Harvey: Of course. I'm basically quite happy with the whole organization. But the fact
is, we can do even better. As this book says, " If it ain't broke, fix it anyway. "
We're going to put quality first--in all we do. We're going to have a quality 
revolution!
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Monica: Sounds great, Harvey. But Mark and I are just editors. Apart from waht goes 
into the magazines, we don't have much say around here.
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Harvey: Well, that's changed. Im putting you both on the Walker Publications Quality 
Task Force.
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Mark: Neat!
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Monica: ( sighing ) Yeah, neat. As if we didn't have enough to do already.
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Harvey: All I want you to do for now is read. Here. ( hands them a copy of managing for
Quality )
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Mark: Gee, thanks!
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Monica: ( turning to the bcak of book ) Four hundred and fifty pages!
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Over the following two weeks, Monica and Mark read Managing for Quality. As they read, they gleaned many new ideas about quality management. But the time they met with Harvey again, they were as excited as he was.
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( in the company dining room )
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Harvey: Well, Monica, how do you feel about quality now? Still too much work?
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Monica: Not really, Harvey. In fact, I'm sold on it. We've already started a quality team 
in our department.
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Mark: Yeah! We're planning for quality. We'll measure the results and fine - tune our 
process.
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Monica: Then we'll do it all again. We'll never stop reaching for quality.
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Harevy: Wonderful! It sounds as if the quality revolution has begun!
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@word bank
quest (n.) ·j´M;±´¨D
make it (v. phr.) ¯à°÷°Ñ¥[
bestseller (n.) ºZ¾P®Ñ
end up with something (v. phr.) ³Ì«á±o¨ì
you name it (idiom) §A·Q±o¨ìªº¨Æ³£¥]¬A¦b¤º
go all out (v. phr.) ¥þ¤O¥H­u
have a say (v. phr.) ¼vÅT;¨M©w
be sold on something (v. phr.) §¹¥þ³Q»¡ªA
fine - tune (v.) ²Ó·L­×¥¿
 
 
 
@The Day's Phrase
Wahtch your mouth! If you swear today, you will regret it all year long.
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You better buy things now before the shops close for the holidays.
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I want to buy the freshest fish available for my New Year's Eve dinner.
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How much time off do you have this year? I've got three weeks!
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We can arrange the candy in this dish for our guests to take.
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I heard that Mary is going to spend her vacation in Bali this year.
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